Troubleshooting
Solutions to common issues you might encounter.
Audio not playing
- ✓Check that your browser allows audio autoplay
- ✓Try clicking anywhere on the page first to enable audio context
- ✓Ensure volume is not muted in the Style panel
- ✓Try regenerating the audio for the page
Text highlighting is out of sync
- ✓Adjust the "Speed Factor" slider in Style panel (try 1.1-1.3)
- ✓Shorter paragraphs sync better - consider splitting long text
- ✓Regenerate audio and animations together
- ✓Use Caption mode instead for better phrase-based sync
Images not generating
- ✓Check your internet connection
- ✓Wait a moment and try regenerating
- ✓Ensure your story text is not empty
- ✓Try a different visual style preset
Story generation stuck or failing
- ✓Refresh the page and try again
- ✓Reduce the number of pages requested
- ✓Simplify your story prompt
- ✓Check that you have sufficient credits
Video export not working
- ✓Ensure all pages have generated content
- ✓Video export may take several minutes - be patient
- ✓Try screen recording as an alternative
- ✓Check browser console for errors
Animations disappeared after editing
- ✓This is expected behavior - animations are linked to word positions
- ✓Click "Regenerate Animations" in the toolbar
- ✓Enable Caption mode which is less affected by text edits
Still having issues?
Try these general fixes:
Clear browser cache
Try a different browser
Disable browser extensions